Woof Support

Woof is a grooming diary for dog groomers: every dog, every groom, the clipper sizes, the notes and the finish photo, in one iPhone app. It is free, has no account, and keeps your diary in your own iCloud. If something is unclear or wrong, email support@w00f.app and a person will answer.

Frequently asked questions

Is my diary backed up?: Yes, when your iPhone is signed in to iCloud. Woof saves every dog and groom to your own private iCloud database as you go. Open Woof → Settings → iCloud Backup: a green cloud means it is backed up; a red cloud means it is not, and the row tells you why. There is no Woof account and no Woof server — the backup is yours, in your iCloud storage, and nobody else can see it.
How do I get my diary back on a new phone?: Sign the new iPhone in to the same Apple Account you used before, install Woof from the App Store, and open it. Your dogs, grooms and photos come down from iCloud on their own; give a large diary a minute or two on Wi-Fi. If the list is still empty, check Settings → iCloud Backup in Woof and make sure iCloud Drive is on in iPhone Settings for that account.
Why does Settings say “not backed up”?: Almost always because the iPhone is not signed in to iCloud, or iCloud Drive is switched off for this phone. Tap Open iPhone Settings from that row, sign in or turn iCloud Drive on, and come back: the row turns green by itself. If it says a sync error instead, tap Try again; if it keeps happening, email support with the iOS version shown in Settings → General → About.
How do I change which comb and blade sizes appear?: Settings → Combs & Blades. Every size Woof knows is listed longest-first with its cut length; tick the ones you own and they appear in the Body / Head / Ears steppers straight away. Sizes follow the Andis / Wahl (US) numbering; other makers number combs differently, so check the length column against your own set. At least one comb and one blade always stay on.
How do I send feedback or report a problem?: Settings → Send feedback. Pick Idea, Problem or Other, type your note and tap Send. It opens an email in your own mail app to feedback@w00f.app with your note and a short block (Woof version, iOS version, language, iCloud on or off) so it can be acted on — you can read every line before you send. If no mail app is set up on the phone, Woof offers to copy the note so you can send it from anywhere.

Contact

support@w00f.app — for anything about the app.

feedback@w00f.app — ideas and requests (the in-app button uses this one).